Disclosure based on the Specified Commercial Transactions Act

Payment Method

We accept credit cards ( VISA, Mastercard, AMEX), Apple Pay, Google Pay, Shop Pay, PayPal, and convenience store payments (FamilyMart, 7-Eleven, Lawson, Ministop) .

* For credit cards , Apple Pay, Google Pay, Shop Pay, and PayPal, payment will be confirmed at the time of ordering.

<Payment methods at convenience stores>

FamilyMart

7-Eleven

Lawson/Ministop

postage

In addition to the product price, shipping fees will be charged by prefecture.
 Shipping costs for each prefecture are as follows:

prefectures

 Shipping fee (tax included)

Miyagi, Yamagata, Fukushima, Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Yamanashi, Niigata, Nagano, Toyama, Ishikawa, Fukui, Gifu, Shizuoka, Aichi, Mie

 1,210 yen
Aomori, Iwate, Akita, Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama 1,320 yen
Tottori, Shimane, Okayama, Hiroshima, Yamaguchi, Tokushima, Kagawa, Ehime, Kochi 1,430 yen
Hokkaido, Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima 1,650 yen
Okinawa 1,980 yen

Shipping is free for purchases totaling 50,000 yen or more (tax included).

Delivery

For items that are in stock, we will ship within 4 business days of receiving your order.
(Excluding Saturdays, Sundays, public holidays, Golden Week, summer holidays, and New Year's holidays)

Regarding returns due to the product being out of the pickup period or an incomplete delivery address, etc.


Once shipped, you will have approximately one week to collect your item.

If you are not at home, Yamato Transport will contact you with a notice of absence.
Please make sure to arrange your desired delivery date and time within the receipt period and receive your item.

We will contact you by email or phone in the following cases:

・If you are unable to contact the contact details listed on the absence notice

- If the delivery address is incomplete and delivery is not possible

・If you are unable to receive the package within the storage period set by Yamato Transport

If you do not respond to our contact, the product will be returned to us.

Regarding re-shipment of products returned due to a long absence or refusal to accept delivery, we will only re-ship after receiving payment of the necessary costs such as shipping and packaging fees.

Please note that any bank transfer fees associated with payment will be borne by the customer.

If we are unable to confirm the transfer to the designated account within the deadline, we will refund the amount after offsetting necessary expenses.
In this case, please note that we will not be able to resend the product.

If you are unable to receive your ordered items due to refusal to accept them for personal reasons or due to prolonged absence, we may be forced to restrict your use of this website.

If you have a problem with a returned product, please contact us via the inquiry page.

Returns and Exchanges

If the product is defective, we will replace it.

We take every precaution to ensure quality and customer service, but if the product is obviously defective, such as deformed or damaged, or if the product you received is different from what you ordered, please contact us by email within 5 business days of the delivery date. After confirmation, we will accept returns or exchanges.
In such cases, we will cover the return and exchange shipping costs and any transfer fees associated with the refund.

Please note that we will not be able to accept requests for returns or exchanges after five business days. Also, there may be circumstances in which we are unable to accept returns or exchanges.

<Cases where returns or exchanges cannot be accepted>


・Customer complaints such as the product being different from what was expected or an incorrect order

If it is already in use

・If the product becomes dirty, scratched, deformed, or damaged while in your possession.

- If the condition of the product (including accessories and packaging) when returned to our store is significantly different from when it was delivered.

We try to make the product images posted on our shop page as close to the actual product as possible, but please note that the texture and color may appear slightly different depending on your viewing environment, such as your device or monitor.

*If you wish to return the product, we will contact you and ask you to use the method specified by our store.
*The maximum refund will be the amount you paid plus return shipping costs.
*We cannot accommodate requests for price reductions or free provision of products due to defects.

To ensure proper use, the product comes with an instruction manual and assembly manual. Please be sure to read them before use.

Name and contact details of the business operator

Company Name Shinyo Co., Ltd.
manager Taketake Yamada
address 2233-1 Naramachi, Aoba Ward, Yokohama City, Kanagawa Prefecture, 227-0033
TEL 045-961-1771
FAX 045-961-8738
MAIL

support[at]cumi.jp
(Please replace [at] above with the @ symbol.)

URL https://www.shinyo-ltd.co.jp/
Opening hours Weekdays 9:00-17:00 (excluding Saturdays, Sundays, public holidays, Golden Week, summer holidays, and New Year's holidays)

*Please refrain from contacting us for any inquiries other than those regarding products or orders.

Questions about the CATASTA series scaffolding model

CATASTA is a 1/10 scale model series for educational purposes for scaffolding craftsmen, recreating the wedge-type scaffolding used on residential construction sites. It has been produced using 3D printing technology under the supervision of professional scaffolding craftsmen.

CATASTA is suitable for training scaffolding workers and safety courses, and can also be enjoyed as a display diorama.

There are two types of CATASTA: Type A and Type B. Each is based on the model actually used on-site. We also offer sets to suit a variety of situations, such as a starter set for beginners to scaffolding education and CATASTA Lite for display.

The CATASTA Starter Set is an introductory set for learning the basics of scaffolding. It includes the main components and is ready to assemble and use right away. The price is 99,000 yen (tax and shipping included).

Yes, starting in July 2024, CATASTA components will be available for purchase by type. Please select the components you need according to your preferences.

CATASTA is intended for ages 15 and over. Please do not allow small children to use it as there is a risk of accidentally swallowing parts.

Please read the assembly instructions carefully and assemble correctly. Assembling in an unintended manner may result in injury or damage to the product.

Avoid storing in direct sunlight, in hot and humid places, or near fire, as this may cause discoloration or distortion.

The CATASTA series is manufactured using the latest 3D printing technology, achieving a level of detail that is indistinguishable from the real thing, and is made from highly durable resin.

Yes, we also accept requests for new development of components for the CATASTA series. If you would like to order custom components, please contact us using the inquiry form. We will respond to your needs.

Purchase/Order Questions

Select the product you want to purchase from the product page, add it to your cart, then proceed to checkout and enter your payment information and shipping address to complete your order.

We accept credit cards (VISA, Mastercard, AMEX), Apple Pay, Google Pay, Shop Pay, PayPal, and convenience store payments (FamilyMart, 7-Eleven, Lawson, Ministop).

You can cancel or change your order before it is shipped by contacting customer support.

Shipping costs vary depending on the region. They range from 1,100 yen to 1,800 yen (tax included). For details, please check the product page or the shipping fee explanation . Free shipping for purchases of 50,000 yen or more.

In-stock items will usually be shipped within 4 business days of your order. Once shipped, delivery time will vary depending on your location, but you should receive your order within a week.

At the moment, we only offer domestic shipping. We are considering expanding our overseas shipping services in the future, so please contact us for the latest information.

Questions about products and services

If the product is faulty, please contact us within 5 business days of receiving it and we will accept returns or exchanges. Please see our Returns and Exchanges Policy for details.

Detailed sizes and specifications for each product are listed on the product page. If you have any questions, please contact us using the inquiry form.

Stock availability is displayed on the product page. Please note that if an item is out of stock during the checkout process, you will not be able to add it to your cart.

If your item has not arrived, please check the status using the tracking number from the delivery company. If the problem persists, please contact customer support.

Questions about support and after-sales service

Customer support inquiries can be made by email (support@cumi.jp) or by phone (045-961-1771).

Customer support is available from 9:00 to 17:00 on weekdays (excluding weekends and holidays).

Security and Privacy Questions

We strictly manage your personal information and will not disclose it to third parties. Please see our privacy policy for details.

This site uses SSL encrypted communication, and credit card information is securely protected.